Sales Techniques, Sales Training

How to get your outbound sale off to a winning start

When you are selling outbound the biggest challenge you face is to get your sales prospects attention.  Here are some ideas that will help give you the best chance to get noticed by the companies you want to sell to.

Target your ‘decision-maker’ to get introduced to your ‘champion’

The thing we want to do is to sell straight to the decision maker, the tricky thing is they’re very senior and therefore, its hard to get their time. But what if you don’t ask for their time and instead ask for someone else’s time. It’s a much easier request to respond to, it requires much less thought and effort and is, therefore, more likely to get a response “Can you put me in touch with the best person in your team that looks after X”  You’ve accomplished 3 things here. A) You have the right person in the team to now approach. B)You have created urgency because you can now say “Your manager” has asked that I reach out to you as you’re the best person to discuss X.” C) You’re now on the radar of the buyer, even if it’s just a little, its better than not at all.

Have multiple contacts you want to sell to 

Every company has a different organisation structure so it can be hard to easily understand who looks after what.  It’s likely there are multiple people you can sell your product or service to in any business so if you’ve only got one contact that you’re targeting then you’re significantly reducing your chances of starting the conversation.  Make sure that you have 3-4 contacts in your CRM you can target one after each other. Many times I have had a situation where one contact might tell me they are not interested and  then their colleague is happy to start a conversation with me. The opportunity is not lost just because one person said no.

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Sales Techniques, Sales Training

A sales guide to dealing with your competition

If you’re obsessed about hitting your sales number,  when the name of one of your competitors gets mentioned by a sales prospect it’s natural to feel a little defensive inside.  Your prospects will be curious about exploring a few providers and you will want to deal with questions about your competition with a calm, cool head. Here’s my advice.

When they ask a question about the competition, be direct in your response

If someone asks you what other providers are in your market, or what providers you get compared to, don’t try to sidestep it. Don’t say there isn’t any whilst pulling a puzzled face, no-ones believes you, and don’t try to point them in the direction of another space in your market, no-one compares buying a Ford with a Porsche. Get straight to the point and be honest.

Compliment your competitors

If you’re nasty about your competitors, you’re not making them look bad, only yourself. If you’ve got competition, then people must be buying from them, which means they have value. What is that value? Why would someone buy from them and not you? When you get asked about why another provider is different lead the answer with a compliment. “AB Media is a really attractive solution if you’re under 25 employees because its pricing model benefits smaller business”.  “T&T Solutions are a good choice for people who are looking for a simple product that doesn’t require any internal resource to make it effective” It’s an incredible way to build trust with your prospect.

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